FAQ - Frequently asked questions

What are the shipping times for your products?
We take 2-4 days to process your order and then 1-2 weeks to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do you ship our product from?
Our offices are in Créteil, France. Our international warehouse is located in China.
Do you provide product tracking?
Yes, wait 3 days after your order and if you haven't seen your email, ask us via agateandco@outlook.fr

Some items are missing from my order, what's happening?
Our products are shipped separately according to your order. If your order contains products from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: agateandco@outlook.fr and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Créteil, France.
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: agateandco@outlook.fr Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to have a refund on your order, we can of course make the payment, in the event that the recourse is made within 30 days following the date of the order and that the product(s) are not sold. For more information, please read more about our refund policy